Warranty Claims

We stand behind our products. Submit a warranty claim for any manufacturing defects.

Warranty Periods

Smartphones

1 Year

Laptops & Computers

2 Years

Audio & Headphones

1 Year

Smartwatches

1 Year

Cameras

1 Year

What's Covered

  • Manufacturing defects
  • Hardware malfunctions
  • Component failures
  • Software issues (pre-installed)

What's Not Covered

  • Physical damage (drops, spills)
  • Water or liquid damage
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Battery degradation over time
  • Accessories (chargers, cables)

Claim Process

1

Verify Warranty

Check if your product is still under warranty

2

Go to My Account

Sign in and go to My Orders in your profile

3

Submit Claim

Click "Warranty Claim" on the relevant order

4

Resolution

Repair, replace, or refund based on assessment

A 50 AED processing fee applies only when a replacement is issued; defective-item refunds are free.

Ready to Submit a Warranty Claim?

Submit your warranty claim directly from your account. Go to My Orders and click "Warranty Claim" on the relevant order.

You need to be signed in to submit a warranty claim

Need Help?

Our support team is available to answer your warranty questions