Orders & Tracking

Everything about orders, tracking, and cancellations

How to Track Your Order

Tracking your order is easy! Here's how:

  1. SMS/Email Link: Click the tracking link sent to you after shipping
  2. Order Tracking Page: Visit ioffer.ae/track and enter your order number
  3. WhatsApp: Send your order number to +971 545 878 363

You'll receive tracking updates via SMS and email at each delivery milestone.

Understanding Order Status

Your order goes through these stages:

  • Order Confirmed: We've received your order
  • Processing: Your order is being prepared
  • Shipped: Your order is on its way
  • Out for Delivery: Courier is delivering today
  • Delivered: Order completed!

How to Cancel an Order

You can cancel your order if it hasn't been shipped:

  1. Contact us via WhatsApp at +971 545 878 363
  2. Provide your order number
  3. Request cancellation

Once shipped, cancellation is not possible. You may return the item after delivery instead.

Refund timeline: 5-7 business days to original payment method