Orders & Tracking

    Everything about orders, tracking, and cancellations

    How to Track Your Order

    Tracking your order is easy! Here's how:

    1. SMS/Email Link: Click the tracking link sent to you after shipping
    2. Order Tracking Page: Visit ioffer.ae/track and enter your order number
    3. WhatsApp: Send your order number to +971 545 878 363

    You'll receive tracking updates via SMS and email at each delivery milestone.

    Understanding Order Status

    Your order goes through these stages:

    • Order Confirmed: We've received your order
    • Processing: Your order is being prepared
    • Shipped: Your order is on its way
    • Out for Delivery: Courier is delivering today
    • Delivered: Order completed!

    How to Cancel an Order

    You can cancel your order if it hasn't been shipped:

    1. Contact us via WhatsApp at +971 545 878 363
    2. Provide your order number
    3. Request cancellation

    Once shipped, cancellation is not possible. You may return the item after delivery instead.

    Refund timeline: 5-7 business days to original payment method